Human factors awareness - the foundation for compassionate, safe care

3 December 2015

Healthcare staff are key to assuring the quality of patient care and the achievement of good clinical outcomes, but it is not without demand and emotional burden.

Given the competing pressures of financial shortfalls and capacity/ demand management, exacerbated by increasing patient acuity, we need to be sensitive to their impacts.  Any suggestion of lack of care or compassion on the part of individuals or groups of staff, should be an alarm bell for everyone, triggering assessment of staff wellbeing, notably for stress, burnout and emotional resilience. Of note the Berwick Review (2013)  a formal response on behalf of the English government identified that equipping frontline staff with  skills in safety science and improvement must be regarded as essential for the delivery of safe  compassionate care.

This session will:

1. Explore compassionate care in context and the emotional labour of caring 

2. Provide an overview of the incidence of error and avoidable harm in of care in England

3. Discuss how human factors awareness/understanding (Board to the frontline) can build emotional and organisational resilience by supporting staff, in their care giving role.

4. Outline the work that is ongoing in the NHS  in England to establish ways of integrating human factors at scale and ensure that the science of human factors/ergonomics becomes an organising principle for service delivery

Webinar recording


Professor Jane Reid has enjoyed a career of Nursing posts in acute care, and Higher Education, roles within the past six years have included President of the Association for Perioperative Practice  (AfPP), , Nurse Advisor WHO 2nd Global Challenge Safe Surgery Saves Lives (Geneva), Associate Dean (Nursing and Allied Health Professions) Bournemouth University and Nurse Advisor to the National Patient Safety Agency (NPSA).

Jane’s current portfolio includes, Co-Chair Learning to be Safer Expert Group, Health Education England (HEE), Clinical Lead Wessex Patient Safety Collaborative, Regional Lead (South of England) for Sign up to Safety, and Non-Executive Director Dorset County Hospital NHS Foundation Trust. Her special interests include, professionalism, human factors, patient safety, continuous quality improvement, healthcare ethics, and law.

In 2013 Jane was recognised by the HSJ in association with Barclays and the NHS Leadership Academy, as one of the most inspirational women leaders, in healthcare