Medication Safety: Developing a Sustainable Health Intelligence System

The third WHO Global Patient Safety Challenge is Medication Without Harm. It aims to reduce severe avoidable medication-related harm by 50% globally in the next 5 years.

But, how will healthcare organizations know whether their improvement efforts have been effective in contributing toward this goal? Many healthcare organizations struggle to undertake routine medication safety measurement and surveillance, if at all. Most organizations still rely on voluntarily reported incident reporting to monitor the state of medication safety despite its well-known limitations.

For this webinar, the presenter will provide a brief overview of contemporary medication safety measurement and monitoring research. Using an organizational case study from Waitemata District Health Board as an illustrative example, the presenter will explore how medication safety can be practically, sustainably and routinely measured for the purpose of monitoring progress and informing further improvement.


1. Develop an understanding of the problem of measuring sepsis scale and outcomes

2. Develop a basic working knowledge of the SOS Insights dashboard

3. Generate ideas for local improvement projects based on insightful analysis of data


Jerome Ng, PhD Lead Advisor, Waitemata District Health Board (DBD), Clinical Director of Healthcare Quality, Bay of Plenty DHB Honorary Lecturer, School of Population Health and School of Pharmacy, University of Auckland, Auckland, New Zealand