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The future of incident reporting - Making the most of staff-reported data

Updated: Mar 22, 2018

The NRLS Research and Development Programme was a three year project conducted by Imperial College London to explore new techniques for analysing NRLS data and to synthesise practical recommendations for NRLS improvement. In this webinar, Kelsey Flott and Erik Mayer explain the complicated landscape surrounding the NRLS and incident reporting, the research and development programme findings and innovative solutions for improving the use of incident reports. 

Webinar recording


Mr. Erik Mayer has both a private and an NHS practice at The Royal Marsden, and is a Clinical Senior Lecturer at Imperial College London, as well as an Honorary Consultant Surgeon at Imperial College Hospital NHS Trust and The Royal Marsden.

Erik completed a PhD thesis evaluating quality of care in surgery with emphasis on improved techniques for appraising surgical performance and outcomes. He continues research in this area at the Centre for Health Policy (Institute for Global Health Innovation), including evaluating metrics that encompass the entire patient pathway and novel assessment tools for capturing the quality of the patient experience during treatment episodes.

Ms. Kelsey Flott, MSc is a Research Fellow at the Centre for Health Policy. She works on a broad portfolio of research relating to patient experiences of care and patient safety. Her projects focus on both the NHS and international systems, and include developing new mechanisms for engaging patients and improving the effectiveness of incident reporting.

Kelsey received a studentship from the IGHI and is working towards a PhD in improving the use of patient-reported feedback. Her research is supervised by Mr Erik Mayer and Professor the Lord Ara Darzi. Kelsey completed her MSc in Comparative Social Policy from the University of Oxford in 2012, and worked at Picker Institute Europe for two years, where she was responsible for running the National Ambulance Survey and a variety of policy research projects.

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